When a person is the Assignee, that person becomes listed as the Closed By person when the ticket is closed, even if someone else actually closes it. How to fix this so a person's name shows up as closed by and not the assignee's name.
Ok, so now you need to work out what is setting the field.
Again, a bit of a guess, but I would suspect the workflow - have a look at the "close" transition and check out the post-functions on it. My guess is that you'll find one that says "set custom field "closed by" to xxxxx"
From your description, I suspect you want to replace the post-function - I am not sure if you have a post-function available for this, but it sounds like what you want is "set assignee to %%current user%%". That will record the person who clicks "close"
There is a post-function for "update custom field" which is in one of the standard add-ons I usually use. I can't remember which one (hopefully JSU!). You enter the text %%current_user%% in the "what to set it to field". (Might also need to be upper case)
Do you think I have removed two post-functions (see below) that are causing a problem? If so, how do I fix this?
1. The content of the field Closed By will be purged. (not sure how to add it again, any help will be appreciated).
2. Copy Value from Other Field (JSU)
* Copy Field: Assignee to Closed By, overwrite
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