clock doesn't stop after adding comment to issue on IE11

Hello,

We are working with JIRA 5.2.8, recently we have upgraded the organizational browser to IE11.

Since then there is a problem with adding comments to Issues, after adding an comment the clock keeps spinning. Pushing the F5 button stops it and the comment is added to the issue. It is irritates our users a lot.

Compatibility mode is turned off, changing renderers on the field doesn't helps.

Thank You in Advance,

Slava

1 answer

0 vote

Hello Slava,

I've performed some tests running JIRA 5.2.8 on IE 11.0.9600.17633 build and faced no errors while trying to add comments, even with compatibility mode enabled. However, I've performed my tests on a clean JIRA instance, with no add-ons installed.

I suggest you trying to run JIRA on safe mode and test if there is any plugin that might be causing this issue.

 

Regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,183 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot