changing JIRA comments sort order is not sticky

[Nari Man]

JIRA (7.2 and on-prem) comments are sorted ascending and I click the arrow and they are sorted descending, next time I visit JIRA the comments are again sorted ascending. Why is this setting not sticky? 

We also use JIRA cloud (for some other project) and in that instance this setting is sticky. 

[somethingblue]

Hi Nariman,

I tested this in JIRA 7.6.0 and it behaves like the Cloud version.  There is a workaround you can use in the knowledge base article titled Changing the default order for comments from ascending to descending:

1. Access JIRA's 'Advanced Settings' page. (See Configuring advanced settings for more information.)
2. Edit the value of the jira.issue.actions.order property by clicking the existing value and changing it from asc to desc
3. Click the 'Update' button to save the new value in the JIRA database.

Hopefully that helps until you're able to upgrade to a current version.

Cheers,

Branden

[Nariman Riahi]

thank Branden, I do not want to change the default sort order. I just want to change it for me and have it stick so I do not have to change it every time. 

[somethingblue]

Hi Nariman,

I see.  I'll do some further research, however, if it's not a feature in 7.2 but it behaves as you're describing in the latest version the remedy may be to upgrade to the latest version (7.6) as it does what you're expecting.

Cheers,

Branden

[Nariman Riahi]

thanks. I will ask our IT team to look into upgrading it but that usually takes a while. 

[somethingblue]

Hi Nariman,

I definitely understand.  I was unable to determine any other workarounds to get that to stick other than to upgrade.  Hopefully your IT team can get some downtime to do that soon so you'll have this feature in your instance.

Cheers,

Branden

[Michael Kulas]

Hi Branden.

We're running Jira 7.9.2 and face the same issue.
Our jira.issue.actions.order=asc and shall not change.
Is there any open issue i can refer to ?

[Goran Dermeta]

So has anyone figured it out if this option is sticky only on Cloud, and not on premise?

Or will it work on any version after 9.6?

[Matt Parratt]

We run JIRA v7.9.2 and I am not an administrator. It's my personal preference to sort comments in descending order along with previous posts here. Does anyone have a hint on when this will be an option for non-admin users to default this in their preferences?

[Ragnar Torfi Jónasson]

There are different views on this, many people like "Ascending" while others prefer "Descending" and their reasoning might be valid, therefore this should be configurable on a personal level through personal preferences. It makes no sense for this kind of configuration to be only on global level

[Alexander_McCabe]

on-prem Jira v7.13.0, it forgets my preference when I close my browser (Chrome 75.0.3770.142)

[Christian Schoenert]

Is anyone else experiencing that 'jira.issue.actions.order' switched to desc after updating Jira >= 9.0.0?

[Shirl Lakeway]

I had it switch on me and I've had some user report to me that it will still sort comments descending event with jira.issue.actions.order=asc. 

Jira 9.1.0 DC

[Eric Lambart]

If you care about having this as a user preference, please vote for this issue (your login to this community works there too):
https://jira.atlassian.com/browse/JRASERVER-5443

And maybe this one too, for folks who have surrendered to The Cloud:
https://jira.atlassian.com/browse/JRACLOUD-5443

Atlassian's been ignoring this request for nearly 15 years now. Maybe because we're writing comments and questions in the "Community" rather than voting for the right issue?

You'd think Atlassian would have figured out how to store user preferences by now. I know that thousands of their customers certainly have figured it out for their own products.

[Alexander_McCabe]

Here's a Tampermonkey script that reverses the order of comments (just replace the @match with your JIRA url, keeping the /* at the end):

// ==UserScript==
// @name JIRA Comments
// @namespace http://tampermonkey.net/
// @version 0.1
// @description Reverse order of comments, etc.
// @author Alexander McCabe
// @match https://*.atlassian.net/*
// @grant GM_addStyle
// @run-at document-start
// ==/UserScript==

(function() {
    'use strict';

    GM_addStyle('#issue_actions_container, .activity-comment { display: flex !important; flex-direction: column-reverse !important; }');
    GM_addStyle('.actionContainer { order: 1 !important; }');
})();

Updated May 19 2020 to also reverse order of replies

[Detlef Däbritz]

To change it in the advanced settings works fine for the whole system and the old view. For the new view unfortunately it doesn't have any influence.