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cannot see requests in service desk

lindac
lindac August 20, 2015

We have a service desk setup but none of the service desk team members can see requests in the service desk view only the project view.  They are members of the service-desk-agents group we have setup.

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lindac
lindac August 21, 2015

Thanks for the response.  Turns out this is a browser issue.  The new navigation does not work in the latest version of Firefox.

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Paulo Hennig
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 21, 2015

Glad to hear you found the root cause :)

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Paulo Hennig
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 20, 2015

Hello Linda,

If I'm understanding correctly, you create some issues using JIRA UI on the Service Desk project, but you were not able to find these same issues on the Customer Portal, is that right ? If so, notice that if a ticket does not contain the Service Desk Request Type, the user will not be possible to check this issue on the Customer Portal (Edit the issue and ensure to set this option and re-check the Customer Portal).

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