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cannot see "story points" field on improvements nor bugs

Hernan Leoni Dec 13, 2011

I have an issue with Jira On Demand,

I want to use the field Story Points for issues of types Bugs and Improvements,

I'm able to configure the fields on this view
Administration / Project Templates (Scrum) / Card Styles
which I understand it is the global default view to be taken for new projects
So, in that view I can add the field "story points" on these two issue types for all card styles.

But I have an already created project, and when I see the cards on planning board and task board I don't see the "story points" field.

So, I confirmed the project is using Project Template Scrum, then I went to
Project Configuration / Card Styles
and I wanted to make the same configuration specifically for the project, but I founf the field "story points" is not available on that view.

I just wanted to confirm if I'm missing something or if there is some issue.

Thanks in advance,


1 answer

1 accepted

40 votes
Answer accepted
Karie Kelly Apr 30, 2012

You need to also add those issue types for that field and for your project. Within the administrative area, go to Custom Fields and locate Story Points. From the action column, select Configure. Then Edit Configuration and select the Bug and Improvement types. If is not associated with all projects, then you want to ensure your project is selected. Then, you'll want to make sure they appear on the Jira screens that are associated with that field as well.

Ramon Maria Gallart Apr 17, 2013

Thank you Karie,

The best and most straightforward answer I've found about the subject!

Ramon Maria Gallart

Tom Cohen Feb 24, 2015

Great answer. Thank you.

Curtis McDonald Feb 03, 2016

3 years and this answer still applies and saved me many hours of why the field would show up for stories and not for bugs, even when they were using the same screen.


motherg May 13, 2016

I am perhaps have the opposite problem - for my project we don't want to have the story points field available for Bugs.

I can't follow the above solution because if I disable it then it will affect ALL the projects - no bugs would have story points (which is right in my opinion but some of our teams don't want to work that way).


I'm looking at the Screen Scheme that Bugs use and can't see Story I'm a bit perplexed. Any ideas? 

Steven Ventimiglia Feb 11, 2017

Thanks Karie. That's still saving time in having to figure it out, five years later. wink

Andreas Rath Jun 06, 2018

Great answer! Saved my day! Just needed 2min to implement :-)

Lawrence Tranter Jul 11, 2018

Hi there, I'm having a similar issue.

I have already configured the story points custom field contexts' (all tickets, all projects).

I have ensured that story points custom field are associated to the screens for the project, and that they are visible.

The estimates tab in the board settings is still disabled...

Am I missing a step?

the goal here, for simplicity, is to have the every ticket have the field.

Thao Nguyen Oct 01, 2018

Thanks, Karie. Your instruction is still good

Tien Do Oct 05, 2018 • edited

Thanks for the detailed answer. It still corrects and is useful to me in 2018.

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