cannot "Complete Sprint" even with admin and scrum master role permissions

[David Wilder]

I know this has been asked many times on here, but I am unable to tie any solution to what I am seeing specifically.

I have admin and scrum master roles for the project.  I have three active sprints that I do not have permissions to close.  Specifically, I am looking at the Active Sprint tab under a Scrum board.  On the top right corner the "Complete Sprint" option is grayed out.  I have closed out other sprints in this board, but these three are older ones that no one ever closed out.  So, I do not know the history.  There is a tool tip that states: "You need the Manage Sprints permission for all projects in the origin board to manage this sprint."  I imagine that somehow this origin board is no longer around or possibly from a different older project as I know that we migrated someone of these issues from a different project, but I do not know the timeline.  

I found some related issues stating that I needed to change my JQL query for the board.  My JQL query is very simple and only includes this project.

How do I close these sprints? Or how do I find out what origin board this is tied to, so I can get permissions to that or ???  Not sure at this point.

This is running Jira v7.13.5.

[David Wilder · Accepted solution]

Since I could not delete those sprints or find out where they came form.  I created a new sprint in my project and moved all the issues to that sprint.  I was then able to close my sprint and the old sprint that was imported just went away because it no longer had any issues from my project.

[Jack Brickey]

check the filter that defines the board (board settings > general). Determine all projects that are included in the board's filter then check to ensure you have Manage sprints permission for each project.

[David Wilder]

Thanks for replying. 

I have several projects in this install, but only one associated with this board. And I have Admin and Scrum Master permissions for that project.

Filter Query: project = SUST ORDER BY Rank ASC  

Also, I have recently closed out sprints on this board.  It is only these three that are causing an issue.  

[Jack Brickey]

Hi David, on Cloud (my situation) things are a bit different. Have you reviewed this article that speaks to managing sprint permissions in server? - permissions-overview 

note this is for 8.0. not sure what version you are on.

[David Wilder]

Thanks I will review.  This is running Jira v7.13.5.

I think the main issue here is related to this:

• Additionally, to perform sprint-related actions, users need the 'Manage sprints' permission for all projects in the origin board — the origin board being the board in which the sprint was originally created.

Is there a way to see what the "Origin Board" is for a sprint?  I think If I find that information out, then I can get permissions for that Project and/or have someone with those permission help me out.

[Jeff Fitch]

Just in case anyone else wanders onto this situation, here is how I solved it.

I was in the same situation as David.  I had closed sprints before, but suddenly looked as if I didn't have the Manage Sprints permission for my project.  Had 4 tickets that were part of another project on the board.  Removed them.  Still unable to complete the active sprint.

I had changed the board filter to not specify the project.  There were other criteria that made the project redundant.  I added the project back into the filter (it didn't change the contents of the board) and that worked.  I could manage the sprints on the board again.

[Conrad Test]

how did you changed the board filter to not specify the project?  and how do you add the project back to the filter?

[William Mueller]

You change the board filter via the "Board Settings" under the "..." menu on the Active Sprint page. It's a JQL query and you must be a board Admin to change it. The original owner of the board must also check the permissions of that Filter to allow others (you specifically) to edit it.