As seen in the image below, we are unable to enable the slack plugin for Jira Server.
We are uncertain which logs to refer to or what type of error in the log to look for specifically.
a recent log entry look like this, shortly after attempting to "enable" the slack plugin
xx.yy.aa.bb 241x34164x1 username [24/Sep/2019:04:01:46 +0000] "PUT /rest/plugins/1.0/com.atlassian.jira.plugins.jira-slack-server-integration-plugin-key HTTP/1.1" 500 58 190 "https:// ... :8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "w8ksmj"
where ... is our url :) and xx.yy.aa.bb is the user IP
Here is the result below:
Any advice appreciated.
I'm sorry to hear you're having trouble with the integration.
The information you provided is helpful but unfortunately not enough to pinpoint the cause. However, I do have some suggestions you can try:
Finally, if you need further assistance, please contact Atlassian support so we could have a closer look into the issue.
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