cannot access backup

After the backup is done, I cannot access the zipfile. I need an username and password but I do not have this???

2 answers

0 votes
Pedro Cora Atlassian Team Jan 06, 2015

Hi Tony, I'd recommend you to raise a support case at https://support.atlassian.com so the support team can assist you with that.

Hi, Toni!

The credentials for you to log in to the WebDAV direcotry, which is where your backup is located, are the same credentials (username and password) you use to log in to JIRA and/or Confluence, however, you must have JIRA Administrators global permission (or Confluence Administrator global permission if your instance is Confluence-only) for the WebDAV directory to accept your log in.
If you don't have it, ask one of your instance's current admins to download the backup for you or to grant you admin permissions so you can download it yourself.
If you do have global admin permission but you're still unable to log in, then open a support request at https://support.atlassian.com for us to investigate it.

-Felipe 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,965 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot