cannot access backup

After the backup is done, I cannot access the zipfile. I need an username and password but I do not have this???

2 answers

0 vote
Pedro Cora Atlassian Team Jan 06, 2015

Hi Tony, I'd recommend you to raise a support case at so the support team can assist you with that.

Hi, Toni!

The credentials for you to log in to the WebDAV direcotry, which is where your backup is located, are the same credentials (username and password) you use to log in to JIRA and/or Confluence, however, you must have JIRA Administrators global permission (or Confluence Administrator global permission if your instance is Confluence-only) for the WebDAV directory to accept your log in.
If you don't have it, ask one of your instance's current admins to download the backup for you or to grant you admin permissions so you can download it yourself.
If you do have global admin permission but you're still unable to log in, then open a support request at for us to investigate it.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

167 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you