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can't provide feedback, something when wrong

When I have a 'ticket' open and I click on "give feedback" I get:


Errors in the console:

>VM6:1 GET 404

that one occurs on page load.  this one occurs upon clicking "give feedback":

>VM427:37 TypeError: Cannot read property 'location' of undefined
at x (utils.js:70)
at utils.js:73
at t.value (index.js:176)
at t.value (index.js:184)
at render (index.js:215)
at t.value (view.js:17)
at li (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at si (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at Wc (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at _c (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)


1 answer

0 votes
Andy Heinzer Atlassian Team Jan 31, 2020

Hi Mike,

Sorry to hear about this problem.  It looks like there is a problem in regards to an add-on that your Jira Cloud seems to be running, specifically the Connector for Salesforce & Jira.

You could either create a support case for this directly the plugin vendor or our Cloud support team.  However it looks like your account is not the site-admin of the Jira Cloud site, hence you won't be able to do this yourself directly.  

I'd recommend that you reach out to one of the site-admins or billing contacts for your Atlassian Cloud site and ask that they raise a support request on your behalf.  They can do this by going to

However I fear if your account tries this, you would just get redirected back here to Community again.

Let me know if you run into any problems with either approach here.



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