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can't provide feedback, something when wrong

When I have a 'ticket' open and I click on "give feedback" I get:

Untitled.png

Errors in the console:

>VM6:1 GET https://sfjc.servicerocket.io/addon/api/project/14557/binding?_=1580395919735 404

that one occurs on page load.  this one occurs upon clicking "give feedback":

>VM427:37 TypeError: Cannot read property 'location' of undefined
at x (utils.js:70)
at utils.js:73
at t.value (index.js:176)
at t.value (index.js:184)
at render (index.js:215)
at t.value (view.js:17)
at li (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at si (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at Wc (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)
at _c (vendor~690b702c.fa41379c3ac407d4035b.8.js:24)

Untitled.png

1 answer

0 votes
Andy Heinzer Atlassian Team Jan 31, 2020

Hi Mike,

Sorry to hear about this problem.  It looks like there is a problem in regards to an add-on that your Jira Cloud seems to be running, specifically the Connector for Salesforce & Jira.

You could either create a support case for this directly the plugin vendor or our Cloud support team.  However it looks like your account is not the site-admin of the Jira Cloud site, hence you won't be able to do this yourself directly.  

I'd recommend that you reach out to one of the site-admins or billing contacts for your Atlassian Cloud site and ask that they raise a support request on your behalf.  They can do this by going to https://support.atlassian.com/contact

However I fear if your account tries this, you would just get redirected back here to Community again.

Let me know if you run into any problems with either approach here.

Regards,

Andy

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