we would like to prioritize our issues by the number of clients that report them. rather than add a new issue and link it each time, we would like to add the client account to a field on the JIRA issue, and create a count that increments each time a client is added to that issue.
is this possible?
thanks
Danny
I'd create a multi-select list with all the customers in it. Then when a customer reports a duplicate, you can just add them to that list. You won't get "customer X found it in version Y", but that's often not important, just make sure that Y is definitely recorded.
This does assume that there are not a huge number of customers. If there are, I'd be tempted to use a label field instead.
thanks Harry.
watching works for our internal users, but we don't have our customers configured to watch issues. ideally we'd like to track just a couple of basic bits of info each time a new customer reports a known issue.
"Customer Account"
"Version Reported"
our thought was to create a new tab to track "Additional Customer Reports" and add up to 20 rows with just those two fields. the customer who originally reported the issue is tracked in a unique field, but there is no way cleanly add multiple customer accounts.
not sure if there is an easier way to do that?
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Does "watcher" field work?
If not, there are lots of plugins to support multiple users, for example https://marketplace.atlassian.com/plugins/ru.mail.jira.plugins.userpickers
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