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can admin filter use by normal user?

Aditya Patil_kfaktr

I am an admin of jira and I created one filter and share with normal jira user for exporting issue but it is not working. please help for this scenario.

Accepted answers

Trudy P Claspill

Hello @Aditya Patil

In order for us to offer advice about why your filter does not work we need more information.

Show us the JQL for the filter you created
Explain what issues you want to get with that filter
Explain what you mean when you say it doesn't work. Do you get an error message? Do you get some results? Are the results not what you expect?

All comments

Trudy P Claspill

Hello @Aditya Patil

In order for us to offer advice about why your filter does not work we need more information.

Show us the JQL for the filter you created
Explain what issues you want to get with that filter
Explain what you mean when you say it doesn't work. Do you get an error message? Do you get some results? Are the results not what you expect?

Aditya Patil_kfaktr

@Trudy P Claspill
Thanks for reply,

actually I am having JIRA admin Access and I create a filter for XYZ project to export an issues in CSV format and that filter shared with the user of same project which don't have admin access, so the problem is that user can't use this filter.

Trudy P Claspill

Users do not require admin access to use a filter that has been shared with them. They do require permission to view the contents of the projects referenced by the filter. If they don't have permission to view the project they may get an error when they try to use the filter

Aditya Patil_kfaktr

user having project access but he is not able to use admin's shared filter

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