calculate the date and time with two custom field

I want to create some fields in JIRA Service Desk Cloud, that the team hat to fill with the date time of the problem, but when the ticket is open, on the view page it shows 46 minutes and don't display the full date, like: 06/29/2017 05:20 PM.


Is possible to change this ?


1 answer

Hi Felipe,

The reason you see that is because of the relative dates in JIRA.  Here's how you disable relative dates:

  1. Shut down JIRA
  2. Navigate to $JIRA_HOME
  3. Edit the file: - See How to edit the file
  4. Add the following line: = false
  5. Save the file

  6. Restart JIRA





I use JIRA Service Desk Cloud, how can i do this ?

Hi Felipe,

I missed the Cloud portion.  I spoke with the Cloud team and they stated this is something they used to be able to disable but not anymore.  There is currently a feature request at JRA-41506 for this in Cloud.

Please vote on this issue and add any notes/use cases to the comments for the developers.  When you vote on the issue you will be notified of any updates/fixes/workarounds.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,524 views 15 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you