bitbucket commits not logging work

Hi 

We're committing to Bitbucket with comments like

"PROJ-123 #time 30m Did some work"

And JIRA is showing (on the PROJ-1 JIRA ticket) that it is 'aware' there has been a commit,

but 'work' is not being 'logged/recorded'

Any suggestions please?

 

cheers
Stu 

2 answers

Hi Stuart,

Could you please check if the user who created the ticket has permission to log hour in JIRA? This user needs the Work On Issues permission to log hours on it.

I would also ask you to check if there is any other user with the same email address as the user used to create ticket/log hour. It’s because JIRA uses the email address to match the users, so JIRA cannot precise which user needs to be used then can choose the wrong one (which possible doesn’t have permission to perform it).

To better help I’m quoting the text from this documentation:

If the email matches to multiple users in JIRA or the user does not have permissions, the smart commit function fails though the commit still shows on the issue. Mismatched email addresses is a common reason why smart commits fail to work as expected.

Kind Regards,
Henrique Lechner

Hi Henrique

Thanks for the info

It turned out to be email addresses in JIRA and Bitbucket didn't match.. the BitBucket email address has to be the same as the primary email address in JIRA .. it doesn't work with the secondary email addresses 

we now know for next time wink

cheers

Stu

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,616 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you