We're committing to Bitbucket with comments like
"PROJ-123 #time 30m Did some work"
And JIRA is showing (on the PROJ-1 JIRA ticket) that it is 'aware' there has been a commit,
but 'work' is not being 'logged/recorded'
Any suggestions please?
Could you please check if the user who created the ticket has permission to log hour in JIRA? This user needs the Work On Issues permission to log hours on it.
I would also ask you to check if there is any other user with the same email address as the user used to create ticket/log hour. It’s because JIRA uses the email address to match the users, so JIRA cannot precise which user needs to be used then can choose the wrong one (which possible doesn’t have permission to perform it).
To better help I’m quoting the text from this documentation:
If the email matches to multiple users in JIRA or the user does not have permissions, the smart commit function fails though the commit still shows on the issue. Mismatched email addresses is a common reason why smart commits fail to work as expected.
Thanks for the info
It turned out to be email addresses in JIRA and Bitbucket didn't match.. the BitBucket email address has to be the same as the primary email address in JIRA .. it doesn't work with the secondary email addresses
we now know for next time
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