automation using API

[Andrey Ivanov]

Hello! I am interested in such automation in Jira, automatic assignment of a task executor, but only so that jira takes data from the channel, mattermost from the channel header (the person on duty is indicated there). How can this be implemented and is it possible at all? I have Data Center Jira

[David Nickell]

With the REST APIs there are there with all kinds of possibilities.  If the application you want to integrate with also supports REST (like ServiceNow does), its pretty straight forward to have each application notify another on an event.

Here's a trick that may save you some time..... if you figure out how to trigger the API calls "Just In Time", then you may not need this next piece....

• Use a Filter to collect issues that need to share an update out as well as received an update in,
• Run some CRON like listener to make the api calls checking for issues that should be processed
• Make the target application updates
• Finally update the issues in the filter to clear whatever flagged them as candidates in the first place.

You might even consider using an "TARGET APP" subtask,  The filter would pull those issues that are ready.  And then the API call close the subtasks it processed.

My description of the non-API aspects are not fully vetted -- by having one application update others using the REST API = 100% possible and I've seen it in place as early as 2015 at my employer at the time.