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automatically close the task

Edited

Hello! I set up automatic closing of the task. sla configured. automation fails. help me pleaseauto.JPGsla.JPG

1 answer

Hi @Ильин Егор Егорович 

Happy to help you if you could translate that automation page and send this in English please.

Regards,

Vishwas

"when" I selected my sla. "if" all tasks. "then" switches to "close" status.

Hi @Ильин Егор Егорович 

We will have logs for the automation failed state can you check what it says there and if you could send the screenshot i can guide you to fix it.

Regards,

Vishwas

Strange if it's not working then something should have come up in log. That's fine.

Lets start from basics. Please provide your exact use case I will try the automation on my end and post the solution.

I want to automatically close tasks if they hang for a long time in a certain status. for this I created a sla and set up automation. but it doesn't work.

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