automatically close the task

[Ильин Егор Егорович]

Hello! I set up automatic closing of the task. sla configured. automation fails. help me please

[Vishwas]

Hi @Ильин Егор Егорович 

Happy to help you if you could translate that automation page and send this in English please.

Regards,

Vishwas

[Ильин Егор Егорович]

[Ильин Егор Егорович]

"when" I selected my sla. "if" all tasks. "then" switches to "close" status.

[Vishwas]

Hi @Ильин Егор Егорович 

We will have logs for the automation failed state can you check what it says there and if you could send the screenshot i can guide you to fix it.

Regards,

Vishwas

[Ильин Егор Егорович]

it's empty ther

[Vishwas]

Strange if it's not working then something should have come up in log. That's fine.

Lets start from basics. Please provide your exact use case I will try the automation on my end and post the solution.

[Ильин Егор Егорович]

I want to automatically close tasks if they hang for a long time in a certain status. for this I created a sla and set up automation. but it doesn't work.