I integrate Outlook with Jira.
I would like create a rule who automatically add an email to the right ticket.
Jira automatically recognizes words in the title of the mail and inserts it into the ticket which has the title of certain words of the mail.
It is possible?
There is a way you can set up an email to automatically create a ticket to any project you like.
The best way for this to work is to use a Gmail account — as JIRA links most easily with Gmail. You would then need to add this Gmail email into a distribution list email address for staff members to email for creating those tickets. But if you’d like to use your own company’s email distribution list, then its simple enough to do — just check with your service desk team that the email list you want to use as a username and password associated with it.
There are 2 steps to complete to get this system setup.
NOTE: Please set up the Mail Server FIRST, then the Mail Handler.
Step 2: Create Incoming Mail Server
Step 2: Create a Mail Handler
This should cover everything that is required to get emails to automatically create tickets to a certain JIRA project, without it creating user accounts.
As soon as an email is sent to that email account, the mail server is automatically checking if that sender’s email address already exists amongst the current JIRA user account database.
If it does, then that user will be set as the REPORTER. If not, the default REPORTER will be set. Either way, NO New user accounts are created, which is an issue when you have limited users.
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