automate notifications by inactivity ignoring weekend


I need to send automatic notifications for inactivity. for this query example. 

project = "CAU TEST" AND status in ("Hold", "In progress") AND "updated" > 2

I need to do it ignoring saturdays and sundays. How I can stop the update counter on weekends???


1 answer

0 votes
Tayyab Bashir Community Champion Oct 28, 2017

I suppose you are using filter subscriptions to send in your notifications.
So you can use the advanced settings to add a cron expression of your choice.

For e.g. The following would send in emails for Monday to Friday at 9:30am every day. 

0 30 9 ? * MON-FRI


Ok but I need to send notifications to customers users in service desk.  Are These subscriptions for jira users?

Also, How I can create a subscription that send notifications due inactivity and ingnoring the weekends ?


Tayyab Bashir Community Champion Oct 30, 2017

Yes these are filters for JIRA thus you can also send them to service desk users. 

The JQL query you have, you need to save it.
When you save it, it will become a filter to which people can subscribe to or see if it's shared with their respective groups.

Anyway, so when you create the filter, go to top navigation bar, and open issues dropdown. Over there the last option would of 'manage filters'.

Go to you manage filters and find this filter that you would have saved previously.
There would be an option to subscribe the filter.

Click that and configure it according to your needs. Select the group you want as recipient. 
See the following screenshot. 


Oh, sorry Maybe my explanation  was wrong.

I need to send notificattions when the ticket has not activity for 2 day. but I don't want to count the saturday and sunday.
for example. If I have a ticket on frinday, and this ticket is not updated I don't want to close it on sunday.  I want to count the inactivity days avoiding weekends.
If the ticket has activity on friday the notification should be sent on tuesday if it has not activity.

sorry for the confusión.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot