auto assign ticket based on label

[ericamlie]

I'm looking to auto-assign tickets based on labels in our Service Desk.  Is this possible?

[Ignacio Pulgar · Accepted solution]

Hi Eric,

Yes, that's possible on issue creation through an automation rule.

Note that more label conditions can be added as per your needs.

However, I'd suggest to use Components instead of labels for this purpose, as components:

1. Are especifically designed for this purpose.
2. Do not require to create a custom automation rule.
3. Can work on issue creation, but also on editing the assignee field by changing its value to Automatic.

More info about Components: https://confluence.atlassian.com/jirasoftwarecloud/organizing-work-with-components-764478279.html