anyone successfully created a timeout for editing issues after creation?

my goal is to allow the author of an issue to edit it within a time-window ot 10 minutes after creation.

so he can change things or add more details before the issue is beeing processed.

i experienced some customers who changed the issue summary/description and the result were different problems in one support issue...

to avoid this i removed edit-permission and set it to a specific role only.

now some customers want to have back the ability to edit their issue details...

i want to allow this but only within the first 10 minutes after the issue was filed

regards

1 answer

1 accepted

0 votes
Thomas Schlegel Community Champion Dec 09, 2012

Hi Faysal,

I think the thing with the 10 minutes is not possible, but you can control editing the issue with your workflow.

Have a look here: https://confluence.atlassian.com/pages/viewpage.action?pageId=149834

You can allow editing the issue as long as it is in its initial state. After it moved to development, only people in a specific role or group can edit it then.

Hope this helps

Cheers

Thomas

Ah thats what i expected. But if i choose to move the issue into different state where the issue is no longer editable by the reporter i can easily use a jelly listener to programatically transist matching issues from a filter. So in this case i think it is possible to use jql for triggering creation time and updatedDate <=-10m isn't it?

i accept the answer cause it shows some kind of a work-around but still it's not the solution i want...

i set up a bevaviour to permit editing of some fields if the issue exept the State is "Open" and User is in role "Developer"

i reached the point where i need to decide to globally switch off In-Line editing....which will make many users in my company run into my office asking me "why why why"

do avoid that i will leave things as the are right now....maybe there will be in-line editing to be enabled on specific projects only or something else to reach a goal like this..

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