advanced search capabilities for Jira and JSM to effectively manage tasks and ensure GDPR compliance

Beyer B. (Brian) April 18, 2024

Hi,

I am looking for an app or extension in the Atlassian Marketplace that provides us advanced search capabilities for Jira and JSM so we can effectively manage tasks and ensure GDPR compliance

I want to be able to find and implement an app that adds advanced search functionalities to Jira and JSM, such as searching for tasks with or without subtasks or epics with or without tasks, so that we can manage our projects more efficiently and comply with GDPR -obligations.

The app should integrate with current versions of Jira and JSM and should search for tasks with or without subtasks and allow for epics with or without tasks.

The app must support GDPR cleaning and offcourse user-friendly including high level of technical support (in case of needed).

Since GDPR is such a hot item, how do you guys solve business cases like this?

1 answer

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Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Hi @Beyer B. (Brian) - There are several marketplace apps offering the ability to extend what's possible with JQL:

https://marketplace.atlassian.com/search?product=jira&query=search

As for GDPR, I'd need a little more understanding as this is a wide topic.  However, my experience is that search has nothing to do with GDPR. It's more about how you're setting up your project permissions and potentially issue level security if warranted.

Beyer B. (Brian) April 22, 2024

Hi 

@Mark Segall 

Thanks for your response.

I think it should be an app where you can gain insight into what needs to be cleared/deleted for the GDPR policy.

In Jira you apparently cannot filter on e.g. tasks with subtasks via JQL..

Or do I misunderstand?

Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 22, 2024

Correct that you cannot natively execute a search for tasks with sub-tasks.  However, the link I provided above will give you some options in the marketplace that can do that for you.  

As for GDPR, if you're looking for privacy data in specific fields, you can search.  For example, UserX has left the company and you want to find all references to them in the reporter, assignee, and description.  You would do a query like this:

Reporter = UserX OR Assignee = UserX or Description ~ "UserX"

Note - Jira Cloud provides some level of GDPR support by obfuscating how user information is stored in the system. You'll notice that when you perform this query, Jira will convert the username to a string.

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