add participant to jira software project

JIRA service desk has the possibility to add service desk customers as participants to the issue.

This is great and now we want it for JIRA software as well.


So far have not found any way, we DONT want to give the users access to all issues, only those that they participate in.


1 answer

0 vote

It won't do it.

The point of the Service Desk is to allow customers a very limited view of their requests.  Customers are lightweight accounts and are not expected to have much interaction with anything other than their own requests, and the participant thing is just for a bit more cross-purpose sharing.

If your customers are genuinely involved in the Software side of things enough to warrant access to Software functions, then they should be added as JIRA users.

As an aside, if you do decide to do that, you can use the "reporter browse" permission - that limits people to see only the issues they raise.  If you want to do it off a custom field, you can add a mutli-user picker (or participants!) and use that in a security level.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

771 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you