JIRA service desk has the possibility to add service desk customers as participants to the issue.
This is great and now we want it for JIRA software as well.
So far have not found any way, we DONT want to give the users access to all issues, only those that they participate in.
It won't do it.
The point of the Service Desk is to allow customers a very limited view of their requests. Customers are lightweight accounts and are not expected to have much interaction with anything other than their own requests, and the participant thing is just for a bit more cross-purpose sharing.
If your customers are genuinely involved in the Software side of things enough to warrant access to Software functions, then they should be added as JIRA users.
As an aside, if you do decide to do that, you can use the "reporter browse" permission - that limits people to see only the issues they raise. If you want to do it off a custom field, you can add a mutli-user picker (or participants!) and use that in a security level.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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