What do you want from a column in a backlog? A backlog is a list of issues to be prioritised and then drawn into a sprint, or a list of stuff that needs doing (Which, once you've started to look at it, by definition, isn't backlog any more)
I want my account managers and implementation specialists to have one simple, clear view of cases of interest. This one simple view should answer all their important questions:
1) See/identify the cases they have reported, or cases where they are the case owner. Today they only see the current assignee.
2) Our process/project has a step that is called "ready to develop" (basically requirements done). It is really important that case owners and persons of interest knows that they have work to do before our scrum team has all the info they need to actually develop.
3) We use a field called "Release notes", to summarize the business value of a case. Release notes are then send to our customers. Case owner is responsible to provide release notes according to our routine. As a product owner, I'm responsible to make sure all case owners provide good release notes. Me and product owners have no way to get a good view of the release notes.
4) Where in the process is the case I'm interested in?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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