add an action to clone a ticket to another project and set the link type

[Colleen Cosgrove]

I would like to be able to send a customer ticket "to development" which will create a ticket in a development project and set the link to a specific type.  I don't want the clone in the summary.

How can i do this?

[Cristian0791]

Hi Colleen,

You can use Automation for Jira:

1.When: Issue transitionated

2.Issue fields condition

3.Then: Create a new ( here you can select the project, issutype, and what fileds do you want)

PS: PLease endusre you selected Linked issue here.

[Colleen Cosgrove]

This works thank you - is there a way i can prompt the user to set some required fields for the copied issue>

[Colleen Cosgrove]

Thank you but what is the transition... i want the support person to review the issue and make a choice to send to development - so need an action or something that they do to trigger

[Colleen Cosgrove]

oh... i see a put a change in workflow send to development