Zoho Flow to Jira integration multiple items for a checkbox field

[Charles Belair]

Hey folks !

I am working with Zoho Flow to create automation in between some forms and a Jira board.

I'd to create a new automation but I am stuck when I am using multiple choices field in my form and try to import the data to Jira.

I don't want to waste any of your time about Zoho Flow, but my question was, do you guys see any issue in the call that my flow try to push to Jira.

The issue seems to be when the data is within an array and not a single string.

{
	"Assignee": "",
	"Description": "",
	"Issue type": 10443,
	"EPOS MID": 123456789,
	"Features in pilot": [
		11013,
		11016,
		11017
	],
	"Reporter": "myemail@here.com",
	"TSYS MID": 123456,
	"Transaction types": [
		10981,
		10983,
		10985,
		10987,
		10989,
		10991,
		10993,
		10995,
		10996
	],
	"Rank": "",
	"Labels": "",
	"Administration Transaction types": [
		11004,
		11005,
		11006
	],
	"Project": "TPT",
	"Pilot Type": 11020,
	"Preferred Language": 11022,
	"Terminals in pilot": [
		11009,
		11011
	],
	"Development": "",
	"Summary": "Pilot",
	"Merchant DBA": "Hotel Test",
	"Flagged": ""
}

 The error I get in debug is 'Unknown error, contact support'... 

My field is a checkbox field in Jira / Issues type and all my choices are created and linked with their proper ID in my Zoho Form so it sends numeric. I also tried sending the string of each field instead of the ID, still not working.

From what I understand, as soon as the data is into brackets ([ aaa, bbb, ccc]) it does not import to Jira.

If I remove the multiple choices from my form, the data is not in array anymore and it works, the ticket is created successfully

{
	"Assignee": "",
	"Description": "New Pilot",
	"Issue type": 10443,
	"EPOS MID": 123456,
	"Features in pilot": 11013,
	"Reporter": "reporterIDhere",
	"TSYS MID": 123456,
	"Transaction types": 10981,
	"Rank": "",
	"Labels": "",
	"Administration Transaction types": 11004,
	"Project": "TPT",
	"Pilot Type": 11020,
	"Preferred Language": 11022,
	"Terminals in pilot": 11007,
	"Development": "",
	"Summary": "Pilot ",
	"Merchant DBA": "Hotel Test",
	"Flagged": ""
}

I am just trying to figure out if the issue is coming from Zoho Flow or from Jira itself.

Thank you !!!!



EDIT : 

I've tested to input multiple choices by removing manually the brackets and it worked.

so  "Transaction types": "10981,10982,10983" is working

but not "Transaction types": ["10981,10982,10983"],

{
	"Assignee": "",
	"Description": "New Pilot",
	"Issue type": 10443,
	"EPOS MID": 34342234234,
	"Features in pilot": "",
	"Reporter": "343424324342432423",
	"TSYS MID": "",
	"Transaction types": "10981,10982,10983",
	"Rank": "",
	"Labels": "",
	"Administration Transaction types": 11004,
	"Project": "TPT",
	"Pilot Type": 11020,
	"Preferred Language": 11022,
	"Terminals in pilot": 11007,
	"Development": "",
	"Summary": "Pilot ",
	"Merchant DBA": "test",
	"Flagged": ""
}

I don't know if it's something that could be handled by atlassian so support both with and without brackets.

I already have a ticket open with the Zoho Support, I'll see their answer.