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Zephyr cloud API returns 401-status and displays Expecting claim 'qsh' to have value '7fxxxxx'

While accessing Zephyr cloud API using ZAPI, below error message is displaying in response body with status as 401-Unauthorized. Please let me know where I'm giving wrong inputs.

Expecting claim 'qsh' to have value '7f0d00c2c77e4af27f336c87906459429d1074bd6eaabb81249e1042d4b84374' but instead it has the value '9a826e393c52fc74522e694b7bdee21d88f49a4ffd3edf622b4a6f4ab8de592e'

End Point:


Content-Type: application/JSON

Authorization: JWT eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI.....

Zapi Access KeyZmQ1MDg1OGQt.......


To generate JWT token, below inputs were given in java file:


accessKey: ZAPI access key taken from  Addons >> zapi section - ZmQ1MDg1OGQt.......

secretKeyZAPI secret key taken from  Addons >> zapi section - jFJl4BICL0X0Y3i........

accountId: Taken from below url (in Bold)



2 answers

Hi @vinoth ,

Thank you for asking your question on the Atlassian Community.

This looks like something our support team will be able to assist you with. Please follow the link below to be put in direct correspondence with a member of our support. (submit a ticket)

Thank you,

Team Zephyr

0 votes

Hi, i am facing the same issue. Any update on this?



Ankur Upadhyay

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