We would prefer not to post it here. If folks run into this issue we would rather they email us at support(at)getzephyr(dot)com. We will be able to assist them there. The reason for this is becuase folks may have made changes differently. If they try what we supplied you with, and they did not make the same mistake, the incorrect fix may make the issue worse. We would prefer an email to support.
Seems that the “plugin” for adding cases was broken and Jira Support doesn’t know how to fix it.
Jira had to reach out to their third-party vendor (Adaptavist), because they support the “plugin”.
A support ticket was sent to Adaptavist regarding this issue and fixed within 24 hours.
If you want to refer to the ticket number that resolved this issue, tell them to see:
JST-447882 Users reports issue when adding test cases
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