Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Zephyr Capture for Jira: Attachments are always visible to customer.

Hi all,

I have recently updated my Mozilla Firefox browser to 79.0 and installed latest Zephyr Capture add-on.

Previously when I attached screenshots to my Jira tickets without any comments, they would be uploaded to ticket as an "internal view" image where customer could not see it. If you added a comment with the attachment, then it is posted in the ticket visible to customer.

Now all screenshots are posted on the ticket visible to customer regardless. I cannot find any settings for Zephyr to fix that. I would really appreciate if you could recommend solutions to this.



2 answers

1 accepted

Hi Furkan,

This issue is fixed in the latest version capture browser extension: 

Please upgrade the latest version and check:
Safari: till version 12)
IE 64bit:
IE 32bit:


Note for installing the latest version in firefox please follow below steps:

Frist Download the addon from below path -> ( )
1. Click on the Open menu icon (right top corner).

2. Navigate to Addons or shortcut to open addons (ctrl+shft+A).

3. Click on the Settings icon(Tools for all addons).

4. Click on the debug add-ons option.

5. Then Click on load temporary add-on option.

6. Upload the Downloaded Firefox file extension file. you can able to access capture for Jira firefox extension using the capture icon in Toolbar.

if require any help feel free to reach smartbear support team ( )


Zephyr Capture for Jira Team.

Is there any release planned that will support latest Safari version?

Like Richard Cross likes this

The latest version of your Chrome/Edge plugin is about to be deprecated - it displays the following warning:

"Manifest version 2 is deprecated, and support will be removed in 2023. See for more details."

This issue is fixed in the latest version capture browser extension: 

It doesn't quite fix the issue, as the extension has the checkbox "Add environment details to comment" is always selected by default, so unless you also clear that, a customer-facing comment will be added.

Given the potential security risks with inadvertently posting information to customers that should be internal, I would suggest the plugin creates an internal comment by default, with an optional selector to make it public (for Jira Service Management projects).

This is giving a fatal error


Browser version


Suggest an answer

Log in or Sign up to answer