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Zephyr Capture for Jira: Attachments are always visible to customer.

Hi all,

I have recently updated my Mozilla Firefox browser to 79.0 and installed latest Zephyr Capture add-on.

Previously when I attached screenshots to my Jira tickets without any comments, they would be uploaded to ticket as an "internal view" image where customer could not see it. If you added a comment with the attachment, then it is posted in the ticket visible to customer.

Now all screenshots are posted on the ticket visible to customer regardless. I cannot find any settings for Zephyr to fix that. I would really appreciate if you could recommend solutions to this.



2 answers

1 accepted

0 votes
Answer accepted

Hi Furkan,

This issue is fixed in the latest version capture browser extension: 

Please upgrade the latest version and check:
Safari: till version 12)
IE 64bit:
IE 32bit:


Note for installing the latest version in firefox please follow below steps:

Frist Download the addon from below path -> ( )
1. Click on the Open menu icon (right top corner).

2. Navigate to Addons or shortcut to open addons (ctrl+shft+A).

3. Click on the Settings icon(Tools for all addons).

4. Click on the debug add-ons option.

5. Then Click on load temporary add-on option.

6. Upload the Downloaded Firefox file extension file. you can able to access capture for Jira firefox extension using the capture icon in Toolbar.

if require any help feel free to reach smartbear support team ( )


Zephyr Capture for Jira Team.

Is there any release planned that will support latest Safari version?

This is giving a fatal error


Browser version


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