Zendesk Plugin creates DB schema incapable of importing valid data

[Sean Kane]

A database backup of the Jira database after the ZenDesk plugin has been configured and used will fail when imported into a fresh install of Jira, due to fields that are bigger than the column's datatype allows.

[Sean Kane · Accepted solution]

Applying this patch to activeobjects.xml in the backup archive before restoring it, either fixes or works around the problem by basically changing the datatype of two of the plugin fields from varchar(255) to text (unlimited length) in postgresql.

<pre>
--- activeobjects.xml.orig  2012-10-29 20:50:40.908046517 +0000
+++ activeobjects.xml 2012-10-29 20:51:16.246045775 +0000
@@ -318,7 +318,7 @@
     <column name="USER" primaryKey="false" autoIncrement="false" sqlType="12" precision="255"/>
   </table>
   <table name="AO_88DE6A_TRANSACTION_CONTENT">
-    <column name="CONTENT" primaryKey="false" autoIncrement="false" sqlType="12" precision="255"/>
+    <column name="CONTENT" primaryKey="false" autoIncrement="false" sqlType="12" precision="-1"/>
     <column name="ID" primaryKey="true" autoIncrement="true" sqlType="4" precision="10"/>
     <column name="TRANSACTION_ID" primaryKey="false" autoIncrement="false" sqlType="4" precision="10"/>
     <foreignKey fromTable="AO_88DE6A_TRANSACTION_CONTENT" fromColumn="TRANSACTION_ID" toTable="AO_88DE6A_TRANSACTION" toColumn="ID"/>
@@ -326,7 +326,7 @@
   <table name="AO_88DE6A_TRANSACTION_LOG">
     <column name="ID" primaryKey="true" autoIncrement="true" sqlType="4" precision="10"/>
     <column name="LEVEL" primaryKey="false" autoIncrement="false" sqlType="12" precision="255"/>
-    <column name="MESSAGE" primaryKey="false" autoIncrement="false" sqlType="12" precision="255"/>
+    <column name="MESSAGE" primaryKey="false" autoIncrement="false" sqlType="12" precision="-1"/>
     <column name="TIME" primaryKey="false" autoIncrement="false" sqlType="93" precision="29"/>
     <column name="TRANSACTION_ID" primaryKey="false" autoIncrement="false" sqlType="4" precision="10"/>
     <foreignKey fromTable="AO_88DE6A_TRANSACTION_LOG" fromColumn="TRANSACTION_ID" toTable="AO_88DE6A_TRANSACTION" toColumn="ID"/>
</pre>

[Anandhi A]

I face a similar issue. Can you please tell me how to apply the patch that you have mentioned? Please bear with me since I am very new to all these stuff.