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Suddenly We have this problem with accsee to all our projects:
Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com.
Can someone help me? What problem can cause it?
It just happened in one time. Admins didn't do anything with jira before that may cause it.
Guys, support is not answering me for this question more than 6h - it's ok?
This is about inactivity of your administrators. I doubt anybody has done anything to cause this, it usually happens because someone forgets to do something.
The problem is simply that your account has expired. Cloud is a subscription service, which needs regular payments. If those are stopped, or (as is much more likely here) your site owners have forgotten to pay, then the site shuts down.
You need to find your site owners, the people who pay for it, and get them to renew. Your data is fine for at least a week, Atlassian don't kill Cloud sites for at least 7 days after payment lapses.
If you don't know who owns it, we will have to get in touch with Atlassian to find out. Let us know here, and one of the champions can refer Atlassian to the question and hopefully get you a faster answer than support!
If you don't have the subscription details, then you're not listed as a technical or billing owner, so you won't be able to renew.
You don't get to see the licence at all in Cloud, it's all handled by the subscription details.
We received an email this morning saying that our subscription is about to be cancelled. It says that the Confluence Cloud site is due for cancellation in 2 days from now, and to contact support if we want to keep using our site.
We have tried every way of getting in contact with Atlassian for the past 8 hours, with no luck. We have emailed every address we have access to and left multiple phone messages without any response.
I am the site owner and am able to see the subscription, but we are unable to make payments, request a renewal, or update our payment details. Please let us know how to proceed, because we really do not want our data to be deleted! Our entire team uses Confluence on a daily basis.
Our SEN is 4389004. I am reachable at 416 847 2091, or via email at firstname.lastname@example.org
Thanks in advance!
What does "I am the site owner and am able to see the subscription, but we are unable to make payments, request a renewal, or update our payment details" mean? How does it manifest?
If you're able to see the subscription in my.atlassian.com and you are listed as a billing contact, then you should be able to both pay and amend details (I can click on both pay and update in my account) so I'm a little stuck as to what you are seeing?
You need one of your billing contacts to click on "payment details" and correct them so that the bill can get paid.
Welcome to the Atlassian Community!
It's the same answer, you're going to need to identify the billing contact and get them to log in and renew. (Of course, you could add yourself as a billing contact)
We just got the similar error with access to all our projects:
Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com."
We also received next notify: we have 1 inactive subscription named "Suspended"?
Could you tell: what does ["Suspended" mean and how we can restore access to your account?
Thanks in advance!
It means you have not paid the bill, and you need to get that paid if you want the service to resume. See the earlier conversation about how to go about that.
I have a similar problem, we are on Free Tier and the billing says USD=0 (Zero), even the estimated billing is Zero (0). But still the account is suspended and is hurting us very badly. I dropped couple of emails to support as no live chat or phone no available, but not getting any response.
I'm extremly concerned about the way JIRA bloack/suspend the accounts.