You have reached the maximum number of users for your plan. Remove existing users or upgrade to grow

Question

Hello everyone, my name is Bruno and I was trying to add a new colleague to a project but received this message:
You have reached the maximum number of users for your plan.
Remove existing users or upgrade to grow your team.

I've tried to delete an old inactive profile from the project, but had no success because of my plan.

How can I solve this without having to upgrade my plan?

PS: I have the access to this account, so I can log in.

- Thanks in Advance
Bruno

BRUNO MASI · Answer

@Robert Wen_Cprime_ Oh! ok, sure :)
I will go after this

Thanks a lot,
Bruno

Robert Wen_Cprime_ · Answer

@BRUNO MASI , That actually tells me that you're not the Organization or Site Admin.  Did you create the Jira Cloud site?  If not, you're going to have to find the person that did.

BRUNO MASI · Answer

Hello, Robert.
Unfortunately, In order to access the user management tab, I have to upgrade to the Atlassian Access and add a company. Is there any other way?