Wrong error message at login when Microsoft Active Directory account is locked

I have configured Jira 6.2 to use a Microsoft Active Directory user directory.

It works smoothly, as usual, but there is a message not clear at all: if a user locks his Active Directory account trying to login to Windows and the account get s locked, when he goes to other computer and try to log in to Jira it says that the username or password are incorrect. Is that a bug? Or it is intended to be that way? Is there a way to change it without modifying the Jira Installation directory, or without opening a JAR?

2 answers

The same behavior is seen with Stash.  In our particular case, if AD is requiring a user password change because it expired, the Stash UI simply says login failed, with no further information.  It required trying to ssh to a machine before we figured out that the problem was an expired password.  

Why doesn't the UI show the messages or a message that is returned from AD? 

0 votes
Jeff Curry Atlassian Team Jan 02, 2018

A little late to this party but I discovered this thread in creating the following feature request:

https://jira.atlassian.com/browse/JRASERVER-66580

I'm assuming the UI doesn't show account locked errors due to security concerns. If you have a public-facing Jira with an internal active directory you could attempt to phish for accounts if error messages are more specific.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 14, 2019 in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

589 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you