Worklog not being exported to Excel

[ACD - Mauro Ransolin]

Hello,

When exporting data from Jira issues to Excel, the worklogs for issues (epics, stories, tasks) are no longer being exported.

Previously, I exported this data to retrieve the worklog.timeSpent field and others.

The query I used is simple and worked perfectly until December:

resolved >= 2025-01-01 ORDER BY key ASC

The current export result looks like this:

Tipo de item	Chave	Story point estimate	Status	Atualizado(a)	Responsável	Registro de Trabalho.authorDisplayName	Registro de Trabalho.timeSpent	Registro de Trabalho.timeSpentSeconds	Resumo
Bug	HW4-1234	0	Concluído	02/01/2025 16:09	Lucas				Refatorar Map e List de PlaceStore.lastTransmission
Tarefa	HW4-1235	0	Concluído	02/01/2025 16:17	Mauro				Acompanhamento Sprint

Why has the export of worklogs stopped working?

Thank you for your assistance.

Best regards,
Mauro Ransolin

[Zoltán Gombos]

I'm having the same issue. A simple query worked till end of last year and from January 2025 Log Work value is not available in excel. (Log Work values entered in 2024 are correctly exported, only logged work in 2025 is not visible.)

[Zoltán Gombos]

Wow, from one day to another it has been fixed. Probably there was a bug on Atlassian side. With no changes on my side (in jira query or excel-jira connection) this morning excel export contained the Log Work.timeSpentSeconds values.

[Valerie Knapp]

Hi @ACD - Mauro Ransolin , welcome to the Atlassian Community and thanks for your question.

You are showing here the Excel export, correct?

Do you see the data displayed in Jira? Please can you confirm?

I had seen some other posts about people having problems with the Excel extension https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?hosting=cloud&tab=reviews 

Have you tried / can you try instead to just export as a CSV and open in Excel to see if that resolves the issue?

Please reply here if you have other questions or doubts.

Cheers