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Working JIRA Service Management tickets in SCRUM Project

Dana Brown August 2, 2023

We have existing JIRA Software Projects (SCRUM) and now have new JIRA Service Management (IT Service Management) Project.  

Tried to edit JQL filter in SCRUM projects to pick up new JIRA Service Management project but the new JSM Project is not shown as an option.

Any idea why and how I can resolve?  We want to work JIRA Service Management tickets (about 50%) in sprints.

Should also mention the JIRA Service Management project is part of 30 day eval and the JIRA SCRUM projects are pre-existing projects.  Maybe this is part of the issue?

Appreciate any insight on this setup and best practices.

2 answers

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Dana Brown August 2, 2023

The question is why are we not able to view JIRA Service Management projects within JQL in a JIRA Software Project?

0 votes
Abel A Ambriz Jr
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August 2, 2023

Need help don’t know what to do here

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