I just enabled this: http://www.atlassian.com/software/jira/overview/custom-workflow
However I've gone through our administration workflow area and cannot figure out how to customize this at all. I want a step to occur and then it to automatically switch to a new user group and email them to begin work. Attached is our workflow. Are there more detailed steps somewhere?
Assigning an issue automatically can be done through post-functions as described in those pages mentioned by Hanis.
Post functions — these perform particular actions after the transition is complete, e.g.:
- Assign the issue to a particular user.
- Send an email notification.
- Update a field in the issue.
E-mail notifications are triggered by certain events. You need to add those events as a post-funtion to you workflow if you want to notify multiple users via email.... For more information check this:
Configuring Notifications for a Custom Event
Custom events are most commonly used to generate notifications for custom workflow transitions. For example, your organisation might need you to modify the default workflow by adding a workflow step called 'QA_Inspection' (e.g. between Resolve Issue and Close Issue). You would typically also need to generate an email notification to the QA team whenever an issue progresses to the 'QA_Inspection' step of the workflow.
There are three overall steps to achieve this:
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