Workflows Documentation needed

I just enabled this:

However I've gone through our administration workflow area and cannot figure out how to customize this at all. I want a step to occur and then it to automatically switch to a new user group and email them to begin work. Attached is our workflow. Are there more detailed steps somewhere?



3 answers

Assigning an issue automatically can be done through post-functions as described in those pages mentioned by Hanis.

Post functions — these perform particular actions after the transition is complete, e.g.:
  • Assign the issue to a particular user.
  • Send an email notification.
  • Update a field in the issue.

E-mail notifications are triggered by certain events. You need to add those events as a post-funtion to you workflow if you want to notify multiple users via email.... For more information check this:

Configuring Notifications for a Custom Event

Custom events are most commonly used to generate notifications for custom workflow transitions. For example, your organisation might need you to modify the default workflow by adding a workflow step called 'QA_Inspection' (e.g. between Resolve Issue and Close Issue). You would typically also need to generate an email notification to the QA team whenever an issue progresses to the 'QA_Inspection' step of the workflow.

There are three overall steps to achieve this:

  1. Add a custom event to the system (e.g. 'Issue Awaiting QA').
  2. Configure the notification scheme to send an email when the custom event is fired.
  3. Configure the workflow transition post-function to fire the custom event.

Perhaps the following documentations would help:

No i tired those. I get workflows and how they're supposed to work but I don't see how to add email functions to each step or how to actually design them.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you