Workflows Documentation needed

I just enabled this:

However I've gone through our administration workflow area and cannot figure out how to customize this at all. I want a step to occur and then it to automatically switch to a new user group and email them to begin work. Attached is our workflow. Are there more detailed steps somewhere?



3 answers

This widget could not be displayed.

Assigning an issue automatically can be done through post-functions as described in those pages mentioned by Hanis.

Post functions — these perform particular actions after the transition is complete, e.g.:
  • Assign the issue to a particular user.
  • Send an email notification.
  • Update a field in the issue.

E-mail notifications are triggered by certain events. You need to add those events as a post-funtion to you workflow if you want to notify multiple users via email.... For more information check this:

Configuring Notifications for a Custom Event

Custom events are most commonly used to generate notifications for custom workflow transitions. For example, your organisation might need you to modify the default workflow by adding a workflow step called 'QA_Inspection' (e.g. between Resolve Issue and Close Issue). You would typically also need to generate an email notification to the QA team whenever an issue progresses to the 'QA_Inspection' step of the workflow.

There are three overall steps to achieve this:

  1. Add a custom event to the system (e.g. 'Issue Awaiting QA').
  2. Configure the notification scheme to send an email when the custom event is fired.
  3. Configure the workflow transition post-function to fire the custom event.
This widget could not be displayed.

Perhaps the following documentations would help:

This widget could not be displayed.

No i tired those. I get workflows and how they're supposed to work but I don't see how to add email functions to each step or how to actually design them.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

173 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you