Workflow states are missing


I had a issue with workflow transition on create issue ( disabled a plugin without removing the post function). Now the plugin is enabled again.

The issue is JIRA tickets that were created when there was a problem with workflow transition do not have any transition buttons available to change state.

How do I fix it s that I can close these issues. ( I can clone the issue and see all transitions properly and then delete current issue).

Just want to know if I can do something so that I can get back transition buttons on current issue.




1 answer

0 vote

That's a classic symptom of "workflow tables don't match issue tables".  It's quite hard to get into that state without broken code/scripts, and your case sounds very odd - the only way I can imagine you'd be able to get there is to have two post-functions that are doing unusual things.  One (not the post-function you've removed) is breaking the data.  Then the post-function you removed and put back, is (accidentally?) fixing the damage done by the first.

Anyway, cause not withstanding, there are four things you can do.  In order of preference that I'd do them:

  1.  Try the "integrity checker" - that explicitly has a module to check for this mismatch and repair it.
  2. Force a workflow change - copy the workflow scheme and workflow(s) to a new name, check it works, and apply it to the project.
  3. Force a workflow change - move the affected issues to another project, ideally one with different workflows
  4. You've already got this one - clone the issues and delete the old ones

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

46 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you