I have created a new workflow based on the needs of our team.
The issue I am facing is that when we transition the issue to resolved status the system does not ask for the resolution.
How can i triger the resolution screen as soon as someone moves an issue to resolved.
You have to associate the screen with that particular transition.
This should get you started:
Edit the transition "Resolve issue" and select a defined screen (with the resolution field on it)...
Tried everything and still cannot get the transition to show Resolution field...
Ensured it's enabled, created the post function, validate to make it mandatory and when I do the transition it still automatically goes to resolved without allowing anyone to update the field.
Any help would be appreciated.
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