Workflow does not ask for resolution

Hi All

I have created a new workflow based on the needs of our team.

The issue I am facing is that when we transition the issue to resolved status the system does not ask for the resolution.

How can i triger the resolution screen as soon as someone moves an issue to resolved.


3 answers

1 accepted

You have to associate the screen with that particular transition.

This should get you started:

Edit the transition "Resolve issue" and select a defined screen (with the resolution field on it)...

Cheers Christian

Thanks Christian...that helps...

1 vote

... a screen with the resolution on it.

Also make sure you have the resolution enabled in field configurations for the project.

Thanks Nic....that helps.


Tried everything and still cannot get the transition to show Resolution field...

Ensured it's enabled, created the post function, validate to make it mandatory and when I do the transition it still automatically goes to resolved without allowing anyone to update the field.

Any help would be appreciated.



Sounds like you have not added the resolution screen to the transition, and you're using a post-function to set resolution instead of asking the user.

Apologies thought I had replied to this - yes I have created a screen and have also associated that screen to that transition....

The only thing I set was the validation to make that field mandatory

Joe Pitt Community Champion Nov 30, 2017

The resolution field is always required when on the screen. That's why you don't put it on the create or edit screen. 

Right - I was just doing that to see if that would force the screen to show up on the transition...

Still nothing. Just goes to the next state without filling in the resolution field.

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