assume the following organisational structure:
- general manager
- - department manager A
- - - developer A1,...,An
- - department manager B
- - - developer B1,...,Bn
- - ...
I wonder if it's possible to have a worklow that reflects the 'chain of command', e.g. B1 creates an issue and can only assign it to his department manager B. B, however, can assign it back to B1 or to the general manager. The general manager can assign it to A, B, or C. They, in turn, can assign tickets to their respective developers or to the GM.
Of course, it should be possible that the GM or the department managers create tickets as well.
Is that generally possible in JIRA with one single workflow?
Not off-the-shelf. Jira doesn't have any code that looks at the relationship between users. The "assignable user", list is determined by groups, roles, dynamic roles and field contents.
If you want to do this, you will need to come up with a way of representing the user relationships that can hook into the permission systems. The closest I can think of is that you could automatically populate a custom field with a list of users who can be assigned the issue at any one time, and another list for who can currently assign to to someone but even that won't change by who is doing the action - anyone in the second list will be able to assign it to anyone in the first list.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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