Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Workflow: Display message to close all sub-tasks in order to Close parent


I have Sub-Task Blocking Condition set to prevent closing a parent issue when any of the sub-tasks are not closed. It successfully hides the transition status, however it does not give the user any indication as to why they can't close the ticket.

How can I add messaging to indicate this? Preferably via the default message in the Status area.



2 answers

1 accepted

0 votes
Answer accepted

Hey @Janice Castro ,

A validator instead of a condition would be perfect as they can display error messages to users to provide some context. There's only one issue with what you're trying to achieve. Jira has no similar validator available by default. For this kind of slightly more sophisticated use cases, you should have a look at common workflow apps on the Atlassian Marketplace.

Atlassian Marketplace workflow apps for Jira Cloud 

Best, Max

thanks Max -- I looked into ScriptRunner as we do have that already but I am not getting the error message I set up.

We have a transition screen set prior to going to Done (to have users select a resolution) and on the transition screen I see the error message: The following validator rejected the transition: ScriptRunner Script. The configuration is invalid. Contact the app vendor that provided this workflow element.


Any thoughts?

Can you also show us the configuration of the workflow element?

I added a validator with the following script:

issue.subtasks.filter(subtask => == 'Done').length == issue.subtasks.length

I was copying this tutorial scriptrunner (with the exclusion of requiring an assignee)

The Done transition in my workflow is set to have a transition screen to capture resolution

Conditions don't have any way to display why they are removing the option to transition - they're designed to de-clutter - don't offer options to do things that you can't!  You could use a validator instead, but these are less friendly than the condition - they would let the user trigger the transition and then scold them for trying.

I'm afraid the right answer to this is to educate your users on how things are supposed to work and review your process.  Ask them why they are trying to close things that are not finished?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you