Work Log field not showing

[Pankaj Agrawal]

Hi, 

I am not able to see the work log or estimate field on the issues. 

I have added the fields on all issue types. 

I also also tried giving all different possible permissions for Work on Issue as well as on Browser Projects. And I am not able to get it to show the option. 

Even, I myself don't see the field. 

Wondering if there is a bug in JIRA, or if I am missing anything. 

Pankaj

[Ollie Guan · Accepted solution]

Hi @Pankaj Agrawal ,

I think the following configurations may be ignored, causing unworkable work log.

1.Time tracking is turned off in the system.

2.For the users you wish to be able to log work on issues, ensure that they have the Work On Issues permission in the relevant

3.Some users or roles are prohibited from workloads in the workflow configuration

[Pankaj Agrawal]

Time Tracking is enabled: https://screencast.com/t/cAwWyZFdVmp0

Permissions also looks good: https://www.screencast.com/t/CGqV9e2xveQ

[Sandesh Shetty · Accepted solution]

@Pankaj Agrawal 

Check on "where is my field" option

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

may be field is missing from specific screen

[Pankaj Agrawal]

Its odd that I don't have that option: 

https://screencast.com/t/403kNeQh

The helper is installed: https://screencast.com/t/dXLwL0Dk

I found permissions helper and it says: " Pankaj Agrawal has the 'Work On Issues' permission", same for Browser Projects 

https://screencast.com/t/CGqV9e2xveQ

[Sandesh Shetty]

@Pankaj Agrawal 

where is my field option is available only for Jira admins.

check on the "create issue screen schema" associated with your issue, make sure that time tracking field is available on that.

[Sandesh Shetty]

select your issue screen

make sure that time tracking field is there, if not add that field

[Pankaj Agrawal]

@Sandesh Shetty Thanks for your help and suggestions. 

I am the admin so I assume it should work for me at least. 

I have added "Log Work" and "Time Tracking" fields in all these schema. 

https://screencast.com/t/SUNuOjX1f

Are there any other schema to add the fields in apart from these? 

[Pankaj Agrawal]

@Sandesh Shetty Thanks, looks like I have already configured what you mentioned in screenshots. And I did it in all Screens

[Sandesh Shetty]

@Pankaj Agrawal 

I think no other configuration is needed.

Just make sure that -> go to your "project settings" -> screens -> in that screen those fields are available.

[Pankaj Agrawal]

@Sandesh Shetty looks like the problem is with new "next-gen" projects. All my projects are next-gen projects. This might be a bug in JIRA. 

I created a classic project, and I can see the Time Tracking there. 

[Ollie Guan]

Hi @Pankaj Agrawal ,

This feature has not been released yet, Soon, you’ll be able to log the hours you work on your next-gen project’s issues.

https://www.atlassian.com/roadmap/jira-software#result-dc7a9a9c

[Pankaj Agrawal]

Ahhh, thanks @Ollie Guan 

Now I am wondering when it will be available. I moved to JIRA just for time tracking, and looks like I need to wait, or create classing projects now, and then move back to next-gen when it is available, which feels like a lot of work. 

Pankaj

[Ollie Guan]

Yes, I think you can move the issue to the classic project first, and then move to the next generation project after this feature is released.

[Kristine Anusuriya]

It seems Work Log feature on New-Gen projects have disappeared.
We noticed it was not there since yesterday. Did something happen?

It was working fine last week.

[Jon Cumberworth]

Is there any update on this feature being available in Next Gen projects?  I can see the total time spent on an issue but we need to see the specific work log on an issue.  

[Ollie Guan]

Hi @Jon Cumberworth ,

You can find it in activity worklog.

[Yannick Hoffmann]

Hi, 

I have the same problem. When will it be available in next-gen projects?

In a normal project I see it, in software projects I do not.