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Work Log field not showing

Hi, 

I am not able to see the work log or estimate field on the issues. 

I have added the fields on all issue types. 

I also also tried giving all different possible permissions for Work on Issue as well as on Browser Projects. And I am not able to get it to show the option. 

Even, I myself don't see the field. 

Wondering if there is a bug in JIRA, or if I am missing anything. 

Pankaj

5 answers

2 accepted

2 votes
Answer accepted
Ollie_Guan Community Leader Apr 21, 2019

Hi @Pankaj Agrawal ,

I think the following configurations may be ignored, causing unworkable work log.

1.Time tracking is turned off in the system.

1.jpg

2.For the users you wish to be able to log work on issues, ensure that they have the Work On Issues permission in the relevant

3.Some users or roles are prohibited from workloads in the workflow configuration

Like Ollie_Guan likes this

@Pankaj Agrawal 

Check on "where is my field" option

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

may be field is missing from specific screen

Its odd that I don't have that option: 

https://screencast.com/t/403kNeQh

 

The helper is installed: https://screencast.com/t/dXLwL0Dk

 

I found permissions helper and it says: " Pankaj Agrawal has the 'Work On Issues' permission", same for Browser Projects 

https://screencast.com/t/CGqV9e2xveQ

@Pankaj Agrawal 

where is my field option is available only for Jira admins.

check on the "create issue screen schema" associated with your issue, make sure that time tracking field is available on that.

Screenshot_5.png

select your issue screen

Screenshot_6.png

make sure that time tracking field is there, if not add that field

Screenshot_7.png

Like Pankaj Agrawal likes this

@Sandesh Shetty Thanks for your help and suggestions. 

I am the admin so I assume it should work for me at least. 

 

I have added "Log Work" and "Time Tracking" fields in all these schema. 

https://screencast.com/t/SUNuOjX1f

Are there any other schema to add the fields in apart from these? 

@Sandesh Shetty Thanks, looks like I have already configured what you mentioned in screenshots. And I did it in all Screens

@Pankaj Agrawal 

I think no other configuration is needed.

Just make sure that -> go to your "project settings" -> screens -> in that screen those fields are available.

@Sandesh Shetty looks like the problem is with new "next-gen" projects. All my projects are next-gen projects. This might be a bug in JIRA. 

 

I created a classic project, and I can see the Time Tracking there. 

Ollie_Guan Community Leader Apr 22, 2019

Hi @Pankaj Agrawal ,

This feature has not been released yet, Soon, you’ll be able to log the hours you work on your next-gen project’s issues.

https://www.atlassian.com/roadmap/jira-software#result-dc7a9a9c

Like Pankaj Agrawal likes this

Ahhh, thanks @Ollie_Guan 

Now I am wondering when it will be available. I moved to JIRA just for time tracking, and looks like I need to wait, or create classing projects now, and then move back to next-gen when it is available, which feels like a lot of work. 

Pankaj

Ollie_Guan Community Leader Apr 22, 2019

Yes, I think you can move the issue to the classic project first, and then move to the next generation project after this feature is released.

Like Pankaj Agrawal likes this

Hi, 

I have the same problem. When will it be available in next-gen projects?

In a normal project I see it, in software projects I do not.

Is there any update on this feature being available in Next Gen projects?  I can see the total time spent on an issue but we need to see the specific work log on an issue.  

Ollie_Guan Community Leader Jul 10, 2019

Hi @Jon_Cumberworth ,

You can find it in activity worklog.

wl.png

It seems Work Log feature on New-Gen projects have disappeared.
We noticed it was not there since yesterday. Did something happen?

It was working fine last week.

picturemessage_eccmyt0d.rlp.pngpicturemessage_0fupl3cv.fie.png

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