Work Log Tracking on Assignee Change

Question

Hi Team,

We want to track time spend by the engineer to resolve the Jira. Sometimes the engineer does not put time spend and we are not able to track the time spend correctly. So when the engineer does assignee change, we want to give a popup for work log (time spend) and this should be a mandatory field. Until engineer puts value in this field, the Jira should not be assigned to other assignee.

Request your suggestions for the same.

Hari Shankar_f3flun · Answer

Hi @Leo  @prakash.suthar

Could you please provide me the script for that custom listener to validate time spent on field/ status, we have three assignee will be changing in my workflow after IN PROGRESS status (APPROVAL, SIGN OFF, LAUNCH REVIEW).
I guess once I implement this we can track log-work on specific field.

prakash.suthar · Answer

Hi Leo,

Thanks for the suggestion. Point 2 seems good one. i will try to implement the same.

Leo_e8op2r · Answer

Hi @prakash.suthar

you can consider these points if it matches your requirement

1. You can add one more step in your workflow(maybe called as assign-ticket)--> add screen(includes assignee & Log work fields) --> Add validator --> Fields required(Time spent)

2. I don't think there is a way to pop-up window when the assignee field changed in issue view. but you can write custom listener using ScriptRunner to validate Time Spent field when assignee field gets changed. if yes do nothing else revert the assignee back to previous one

(Note: you can't pop-up window from listener as per my knowledge)

BR,

Leo