In our configuration we have:
Several projects that shared: flows, customfields and behaviour definitions.
Sometimes, when users edit an issue several customfield are cleared in a random way.
When it happens:
Somebody has any idea about which could be the reason of this behaviour? Is a connection problem? Is a presentation layer problem?......
I wouldn't expect that sort of error unless
My instinct is to do things in this order. One at a time until you find a step that fixes the problem
Yes, I do mean disabling the behaviours defined by the plugin. It's a good solid plugin, but sometimes people use it to do clever things and get it wrong. Before we can say that this is any form of Jira bug, we need to rule out that as a possible cause of the problem.
We are using 0.5.10 version of this plugin. Nic, which kind of things do you refer saying "to do clerver things". Perhaps we have configured to many things with this plugin? Whe have used to configure customfields to make them hide/required/readonly acording to the transition thas is been executed and also in Edition/Creation screen. We have also used this plugin to make hide/Required/readonly customfields in Edition/Creation screen acording to the value of another customfield.....
Yes, that's what I mean by "clever things". It allows you to do some clever stuff, but at the risk of doing it wrong and breaking something. That's why I suggest turning it off and seeing if the problem still exists. I'd still look at the other options first.
I would not worry about step 3 until you've proved if the Behaviour is the problem. I'd also guess that even if it is the Behaviours, it's something in the configuration you've done, not the actual plugin. I've managed to throw things into a bit of a loop when mis-configuring it, and it's well worth untangling where the actual issue is.
That's a bit of a problem. When I broke it, the "things" were me being inconsistent in my approach, not thinking it through or even just failing to understand how it was working. If you've made mistakes, they're probably different ones to the ones I made, and I don't know what you've done with it. Hence the suggestion to simply turn it off to begin with. Then you can turn it on and try removing one configuration at a time, or the other approach - turn it on, remove all the config, then add it back one piece at a time until it breaks. (That's assuming it is the Behaviours you've configured, which we don't really know yet)
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG