Why opening the jira cloud in China is so slow?

[Iris Hu]

Dear Sir or Madam,

We are an international team from China and New Zealand using Jira as a cooperation tool for our daily work. However, the response time is very long (8s to 3mins) in China although our network is good and stable. Our employees are complaining about it.

What are the main reasons and how can I improve the response time?

All the best,

Iris

[Marty]

Hi Iris,

I am not from the Jira team but I will try to help.

Atlassian Cloud is based in AWS regions in USA, Australia and Ireland as per  https://www.atlassian.com/trust/reliability/infrastructure

You could try testing the latency between your site and the AWS using something like https://www.cloudping.info

I hope that helps!

[Iris Hu]

Thanks for your help. I've checked the site and found the latency is not bad between Australia and Beijing. However, our jira site is still too slow if opening in China. Is that any suggestions for optimising the settings of our site such as control the using members? our site is "opaande.atlassian.net".

[Marty]

Hi Iris,

at this point it's worth contacting support at support.atlassian.com.  

They will be able to help you with your specific instance.

I hope that helps!

[Frank Liang]

Martyn

We are also developing software in China and India. 

1. Does Atlassian have any plan to expand into AWS in Asia?

2. You seem to suggest the support team can move our company instance to another AWS region. 

3. Does Atlassian have support partners in China and India that could support the self-managed datacenter edition of JIRA?

Thank you.

[Marty]

Hi Frank,

I am not on the Jira team, but I will share with you what I know...

1. As mentioned in https://www.atlassian.com/trust/reliability/infrastructure "Atlassian will continue to add cloud hosting regions, not only in Europe but around the world in order to further strengthen performance and provide local failover options."

2. As mentioned in https://www.atlassian.com/trust/reliability/infrastructure "Atlassian will optimize where customer data is located based on how it is accessed around the world. As an example, if the majority of the users access Jira or Confluence cloud instances from Europe, then their data will be migrated to Europe."  So the location of your instance at the moment is automatic, I think.  As to whether support can move an instance I'm not sure if they can do this or how hard it is for them to do it, but at the very least they should be able to work out which region you are in. If support are not able to manually move your instance then as a fallback option you could explore using a 3rd-party accelerator service between your office and your instance region.

3. You can search for Atlassian Partners based on location and specialty at https://partnerdirectory.atlassian.com.  We do have partners in India and China listed there.

I hope that helps!