Why non user comments from Email is not reflecting in Jira ticket.

Rinku borole
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2024

I have provided the permission in the project setting as Add Comments to Public. But still when non-user comments through email will not added to the Jira ticket in the comments section.

Screenshot 2024-05-19 185251.png

1 answer

1 vote
Bo Zhao
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 19, 2024

Hi @Rinku borole 

If you are looking for a ServiceDesk-like solution here, it is much more practical to use JSM Jira Service Management here rather than setting up your current Jira instance for this.

To implement Jira comment from email, you will need to configure a few mailbox authorisations and configure an incoming mail handler, which can be quite complex. 

You can refer to this support article for detailed setups.


Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events