Why isn't my JIRA Backup capturing all my project data/attachments?

Hi all,

I recently just realised that whenever I make a backup of our JIRA Cloud instance - the backup download doesn't capture all the attachments of my projects.

When I download the file, unzip it and check the contents I see:

  • a data folder - this contains attachments for 3 out of our 5 projects
  • a 'logos' folder
  • an 'activeobjects' XML file - which by the looks of it DOES contain the basic data for all prjects
  • an entities XML file.

The worry I have here is that the attachments for our missing projects are going to be left out and the backup becomes almost useless.

Is there a reason for this? A step I'm missing?

1 answer

If I am right, for Jira Cloud you need to raise support-issues to get attachment backups.

Hi Andre, I am not entirely sure what you mean by 'raise support-issues' for JIRA Cloud. Can you explain what this means please?

Hi Nick, in the meantime I found:


With that, you should be able to export all your data.

Hope that will help.

Ahh I think I understand now, so it gives you an XML directory rather than just downloading gigabytes of files every time?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot