Why is the number of issues different in the report and filter results?

[anna.ritchie]

I have a filter to get issue that are:

* type = bug

* created date  = between <start date> and <end date>

I'm trying to get the same set of bug tickets that is shown in the standard Bugs Created vs Resolved report, set to show "Past year by week":

But if I set the filter to have start date 21 November 2022 (because the first data point in the graph in the report is of week beginning 21 November 2022) and end date in the future, I get a different number of tickets:

And if I use start date 17 November 2022 (a year ago today), I also get a different number:

Can anyone explain why I'm not getting the same set of tickets back, and what I need to do to get the right set?

[Bill Sheboy · Accepted solution]

Hi @anna.ritchie 

The image you show for the "Bugs Created vs Resolved" is not a built-in dashboard gadget for Jira.  Instead it appears to be from a marketplace addon.

Please work with your Jira site admin to identify the vendor of that addon, and then check their documentation and support information to learn what information it selects to display issues.

In the meantime...if that marketplace addon chart allows selecting a saved filter, perhaps create a saved filter with your JQL criteria, and use the exact same filter (for the chart) to compare your results.

Kind regards,
Bill

[anna.ritchie]

Thank you very much, @Bill Sheboy!

This has indeed helped me to find the discrepancy, as well as clarifying that those reports are not built-in.