Dear Jira, Dear All,
In the table of tickets we see here https://[our jira]/issues/?jql=[...]
I am filtering the tickets to see only the one I am the assignee that have been sent after some date.
But I also need to know when the ticket was assigned to me. I see that we custom the display and add columns. I tried to add the column "When assigned" hoping that I would get that information but the column remains empty.
Is there a way to have the information when the ticked was assigned to the current assignee in that table? or, even, in the screen displaying all the information for a specific ticket?
Thank you in advance and kind regards,
Ηι @Thierry DH and welcome to the community,
First of all you need to make sure of what "When Assigned" is displaying. And you have to make sure is a date field. Next you have to check how and when this field is populated.
That said, you can have the information about when a ticket is assigned, by doing any of the above solutions.
Thank you Alex. I am sort of an end user in Jira answering tickets arriving in our helpdesk. in Fact, it is not clear to me if the possibility to add a column 'When assigned' is common to all Jira installation. Maybe it is just a customization in our own Jira by our ICT department.
I will ask them if they are currently creating the possibility to add that column.
I am certainly not in charge with dealing with listeners. I suppose it is something for administrators.
Thank you anyway for your quick answer!