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Why is the column "When assigned" empty?

Dear Jira, Dear All,

In the table of tickets we see here https://[our jira]/issues/?jql=[...]

I am filtering the tickets to see only the one I am the assignee that have been sent after some date.

But I also need to know when the ticket was assigned to me. I see that we custom the display and add columns. I tried to add the column "When assigned" hoping that I would get that information but the column remains empty.

Jira-Empty_Column-When_Assigned.jpg

Is there a way to have the information when the ticked was assigned to the current assignee in that table? or, even, in the screen displaying all the information for a specific ticket?

Thank you in advance and kind regards,

Thierry

1 answer

0 votes
Alex Koxaras Community Leader Aug 22, 2022

Ηι @Thierry DH and welcome to the community,

First of all you need to make sure of what "When Assigned" is displaying. And you have to make sure is a date field. Next you have to check how and when this field is populated.

  • In your case I would either check any listeners for the Assignee field,
  • or if  the assignee field is read only, any transition with a post function for the "When Assigned" field.

That said, you can have the information about when a ticket is assigned, by doing any of the above solutions.

Thank you Alex. I am sort of an end user in Jira answering tickets arriving in our helpdesk. in Fact, it is not clear to me if the possibility to add a column 'When assigned' is common to all Jira installation. Maybe it is just a customization in our own Jira by our ICT department. 

I will ask them if they are currently creating the possibility to add that column.

I am certainly not in charge with dealing with listeners. I suppose it is something for administrators.

Thank you anyway for your quick answer!

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