Why is my webhook not firing?

Robin Lundberg
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April 16, 2024

I have a webhook that listens for the issue created event for Incident issuetype. 

Incident is submitted > create issue event > webhook triggers 

This is working as expected. 


However, sometimes we want to change an existing ticket lets say with the issuetype Story into an Incident, so I have set up "convert to incident" workflow. It uses the Scriptrunner "Clones an issue, and links"
post-function to clone the ticket as an Incident and the original Story issue is resolved. 

This creates a new ticket but it doesn't trigger the issue created event, and I can't figure out why. 



1 answer

0 votes
fdehne May 5, 2024

Hey @Robin Lundberg 

It might be that your automation rule can not be triggered by other automations. When you go to your "Rule Details" you will find a checkbox at the very bottom (see the screenshot attached).

This might be the reason why the other rule cannot trigger your webhook-rule.

Hope that helps.

Cheers Frank

Screenshot 2024-05-05 at 21.29.37.png

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