The default priority I have selected is not the one that appears in the Priority field when I create an issue. Why is this?
Here is my list of priorities. "P2: Normal" is the selected default:
But when I click on the Create issue button, the Priority field is initially filled with "P1" instead:
In addition, any new issues I create inline in the Backlog view also take on the "P1" priority instead of the default "P2".
This problem is specific to a next-gen project. When I create issues in a classic project, the correct default priority is assigned.
With further testing, I have found that the default priority that appears in new issues is always whichever priority is in the second position in the list, no matter what I have set for the default.
As an example, I moved "P2" into the second position (even though this is out of order) and set "P3" to the explicit default. Now, when I create a new issue, I would expect "P3" to be the default because that is what I assigned, but "P2" is the default that appears. I can repeat this effect by moving any of the priorities into the second position, and that will be the one used as the default.
Priorities set by the Issue Settings, are meant to be used only with CMP, rather than with TMP. To set a default priority on a TMP, try the following:
Hope that helps!
Hi @Nick Rossi
I would go on the history of this ticket and see if priority's value changed after the ticket creation. If so, then this could be due to an automation of a post function on the workflow of the issue type. However, in case you don't see anything related in the history of this ticket, I would still search for an automation (project or global rule) as well as a PF on the workflow, since some changes could not be documented on the issue's history.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events