Why is it that all of my accounts are showing up as billable hours in the Tempo logged time report?

[Omar Almanza]

I created a number of accounts that are tied to account categories that should allow for billable (Capitalized, Billable) and non billable (Internal, Operational) logging of time. When I enter time under these accounts that are tied to the account categories, all hours appear as billable hours within the tempo time report. Any ideas on what is happening? 

[Susan Wu]

Tempo has setup all worked hours as billable by default. For those who only use Billable/non-Billable Accounts at the issue level, this "B" column in the report is not meant for you to use. This is part of the "Set Billable hours" feature for those who actually need to manage billable hours at the worklog level. So when you run Tempo Logged Time reports with Billable Accounts, you only need to show the logged hours. Even if you decided to show this "B" column, it would be the same as logged hours.

As for internal issues, they are the only issues that will have no billable hours by default.

On Cloud, Set billable hours is a project setting. On Server/DC, it's a global setting. For those who use both features, you will have to maintain manually the billable hours on all the worklogs with bulk action on Cloud, or edit each worklog one by one on Server/DC (bulk action is coming soon). 

You can check out our Best practices for tracking billable hours. https://help.tempo.io/cloud/en/tempo-timesheets/organizing-data-using-tempo-accounts/best-practices-for-tracking-billable-hours.html

Also, we have YouTube videos on Billable hours: https://youtu.be/a6BjQ59i70E and on Billable Accounts https://youtu.be/OHfmhnE5714.

Hope this answered your question.

Susan Wu
Tempo Product Expert

[William Judd]

Thank you, Susan. "all worked hours as billable by default" is causing a lot of confusion/concern among our executives.

It's clear there are two different approaches.

When a Jira user decides to implement the "Billable Accounts" approach, there should be a way to disable the "Billable Hours" display in reports, since we are not using the Billable Hours field in our worklogs.

[Susan Wu]

This is a feature request. There is already a similar idea for On-premise. You can visit Tempo Aha! Idea portal to create an idea for Cloud with your use case for others to vote and comment. Tempo Product team will review them for future improvements. Thanks!

[Julie Kelly]

I have the same issue I'm trying to solve!  Any help out there?

[Neil Mitchell]

I have the same issue also. Even after following this:  https://help.tempo.io/cloud/en/tempo-timesheets/tutorials-for-tempo-timesheets/tracking-billable-and-non-billable-hours-using-accounts.html

Please help!

[Frantisek Stetina]

Hi, I had the same issue. I think it must be a bug in Tempo...but I solved it by using these functionality - https://help.tempo.io/cloud/en/tempo-timesheets/setting-up-and-configuring-tempo-timesheets/creating-and-configuring-internal-issues.html