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I recently added a user to our Product Discovery project, and assigned them the "Contributor" role. The project is set as Private so only users specifically added should be able to see it. I shared the URL to the project but when the user tries the link, they are immediately redirected to the Help Desk Portal, as if they were a Service Desk Customer, which they are not.
I checked in User Admin and they have Access to the Site but no specific product access. My understanding from the documentation was that they did not need a product license as a Contributor, only an account. Is this not the case?
I think I've answered my own question so I'll share it here:
For Contributors to be able to access the product discovery project/board, they must fulfil these criteria:
It should not be necessary to purchase a license for Contributors or indeed for them to be licensed for any product -- they only need a free Atlassian account.
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